frequently asked questions
Can I view the cattery before I make a booking?
Yes, viewings can be arranged by appointment between 9:30 a.m and 10:00 a.m. Alternatively, you are welcome to phone or email me to discuss your requirements.
What food will my cat be fed?
We feed our guests Royal Canin dry food twice daily and there is plenty of fresh water available throughout the day. We are happy to feed your cat a special diet if this is provided to us, however your cat will require an individual room for their stay.
What happens if my cat is unwell during their stay?
We have a local vet available 24 hours a day in the unlikely event that your cat becomes ill. We will make contact with you or your emergency contact immediately and ensure your cat is seen by the vet. A fee of $30 is charged for vet visits and all costs will be passed on to you for settlement.
Where will my cat stay while in the cattery?
We have two options for accommodation. Our individual rooms are suitable for kittens, less social cats, or those with special dietary or medical needs.
Our communal room is great for cats who enjoy socialising or those who prefer more freedom to roam and play. We do not accommodate cats in our communal area if they are fed a special diet.
Our communal room is great for cats who enjoy socialising or those who prefer more freedom to roam and play. We do not accommodate cats in our communal area if they are fed a special diet.
Can I bring my cat's own bed to the cattery?
If your cat is booked in an individual room you are more than welcome to bring your cat's bed. We limit this to one bed per cat as we require the floor to be clear for hygiene and safety reasons.
If your cat is booked in our communal room we ask that you don't bring bedding from home as we cannot be responsible for this being soiled by other guests.
If your cat is booked in our communal room we ask that you don't bring bedding from home as we cannot be responsible for this being soiled by other guests.
Do I need to pay a deposit?
A deposit is payable within 48 hours of your booking being confirmed. This is 25% of the total for standard bookings and 50% for Christmas and bookings over 30 days.
All deposits are non-refundable irrespective of cancellation notice given.
All deposits are non-refundable irrespective of cancellation notice given.
If I make a booking but collect my cat earlier or change my dates what will I pay for?
You will pay for the original period booked. We are a small facility and we turn away other bookings to accomodate those that are confirmed.
Bookings made during peak times (school/public holidays and Christmas period) are payable in full irrespective of cancellation notice given.
Bookings made during peak times (school/public holidays and Christmas period) are payable in full irrespective of cancellation notice given.
Do you offer discounts for long term bookings?
No, we do however offer a discounted rate for two cats booked in our individual rooms.
Can you administer medication to my cat?
We will administer medication provided it is accompanied by clear instructions. Lisa is trained to administer medication including Insulin to diabetic cats.
Can you groom my cat?
We don't offer a grooming service, however, all guests are brushed daily if they are happy with this. If you require your cat to be groomed we can arrange for this to be done by a local groomer at your cost.
Can I visit my cat during their stay?
Visits can be arranged during our arrival and departure times, by prior arrangement, however we keep this to a minimum as it can unsettle other guests. Visits are limited to 5-10 minutes.
Why do you have set arrival and departure times? Can I come outside of these times?
Our arrival and departure times are set so that our guests have time to rest during the day. Arrivals/departures out of hours are by prior agreement only and are subject to availability. A fee of $30.00 will be charged.
Will I receive updates during my cat's stay?
How can I pay for my cat's stay?
We accept payment by cash, eftpos or credit card (Visa or MasterCard). Please note a 3% fee is charged for credit card payments.